We offer a 30-day return policy for defective or incorrect items only. You have 30 days after receiving your item to request a return if it arrives damaged, defective, or incorrect.

Eligibility for Returns

To qualify for a return due to defect or error:

• The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
• You must provide the receipt or proof of purchase.

Please note: Returns will not be accepted if the item is damaged due to customer handling, misuse, or failure to follow care instructions.

To initiate a return, please contact us at contact@herbal6.com. Returns should be sent to the following address: 30 Fillow St, Norwalk, CT 06850, US.

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior return authorization will not be accepted.

You can always reach out to us at contact@herbal6.com with any return questions.

Damages and Issues

Please inspect your item carefully upon arrival. If the item is defective, damaged, or incorrect, contact us immediately to arrange a return or exchange. This allows us to assess the situation and provide a prompt resolution.

Note: Returns cannot be accepted if the damage is caused by customer handling or misuse.

Exchanges

To exchange a defective or incorrect item, please initiate a return first. Once the return is accepted, you may place a separate order for the new item.

Refunds

Once we’ve received and inspected your return, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@herbal6.com for further assistance.

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This version is focused solely on returns for defective or incorrect items, excluding returns for customer errors or changes of mind. Let me know if there’s anything further you’d like to adjust.